Frequently Asked Questions

About Andavour

Why did we start Andavour?

The idea behind Andavour was born from the desire to own an elegant and comfortable leather bag that complements a man's overall outfit without detracting from it. We observed that men's bags often have a practical or technical design that doesn't necessarily enhance the overall appearance. In contrast, women's bags are often designed from a style perspective to seamlessly integrate into an outfit. Therefore, we started Andavour with the mission to create high-quality, elegant bags that are both practical and enhance an outfit. Learn more about us

What does the name "Andavour"mean?

The name "Andavour" is derived from the English word "endeavor." This word represents a personal adventure and the pursuit of a dream or individual ambitions. We believe that everyone should discover their endeavor and then actively pursue it. Learn more about us

Does Andavour have a physical shop?

Currently, we exclusively sell our products online. However, it is our ambition to establish physical locations in the future.

How can I reach Andavour with a question or comment?

You can contact us either via our contact page or by sending an email to We strive to respond to all inquiries as promptly as possible!


What countries does Andavour ship to?

We currently only deliver to countries that are part of the EU. We hope to add more locations very soon, so please sign up to our newsletter here to be the first to hear about future expansion.

How long does it take for my order to arrive?

We aim to have the order delivered to the recipient within five business days. However, this timeframe is also subject to carriers and circumstances beyondour control.

What are the shipping costs?

We offer free shipping to countries in the EU for orders over €249. Delivery costs vary by destination and delivery method. The exact rate will be calculated at the check-out.

How can I track my order?

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel. Please note that it may take up to 24 hours for the tracking information to be uploaded.

Do I need to pay duties and taxes when I order from Andavour?

We currently only ship within the EU so there are no additional VAT or import costs. You will never have to pay any other costs than those that are mentioned in the check-out process. We guarantee that this is the final price for you.

How will the products be send?

The products are send in a cardboard box without any logo. Our bags come with a dustbag for storage of the bag.

Return and refund

How do I make a return?

We have to a 14-day return policy, allowing you to request a return within 14 days of receiving your item. To qualify, the item must be in its original condition: unworn, unused, with tags, and in the original packaging. Please note, we don't provide free returns,
the cost of returning the order is the customer's responsibility.

Follow these steps to initiate a return:

  • Visit our Returns Portal here.
  • Log in the portal using your email address.
  • Select the item(s) you would like to return and the reasons you are returning them.
  • We will check if your order meets the conditions for a return and send you a message with a return label if your return is accepted.
  • Returns will involve a 15 EUR flat rate for the return label and restocking fee.
  • Print the prepaid shipping label provided.
  • Pack your Andavour product with all components in the original or appropriate packaging, including the return form.
  • Please send the item(s) back to us within 7 days of printing the label to be eligible for an refund.
  • If you do not want to use a return label from our portal, please send us an email at with your order number and tracking code. This allows us to appropriately process your return in our systems if it meets the return requirements.

Upon receiving the returned product, we'll process a refund within 10 business days. The refund will be issued via the original payment method used for the purchase. It can take some time that the refund is received by the bank or payment method.

Please note, the return shipment is at the customer's own risk. Additionally, if a prepaid shipping label is used for returns, please be aware that return costs of 15 EUR will be applied. The costs of the return shipment will be deducted from your refund.

Do you offer free returns?

We do not offer free returns, these costs are for the customer. Please note that original shipping costs will not be refunded. Andavour will only refund the returned item(s). A 15 EUR flat rate will be charged to cover for the return label and restock fee. The 15 EUR will be deducted from the refund.

When will I receive my refund for my return?

Once we've received your return, your refund will be processed within 10 business days.


Which currencies are available for payment?

Our shop provider exclusively facilitates checkout in EUR. If EUR isn’t your local currency, your payment will be converted by the selected payment provider at the prevailing exchange rate. Please note that additional fees may be incurred from your credit card company or payment provider.

Which payment methods does Andavour offer?

We accept nearly all major credit cards and also provide various local payment methods in numerous countries.

Why am I unable to complete my payment?

Please reach out to our customer service at if you encounter any issues while placing an order.

Products and services

What if I receive a damaged product?

It's important to contact us as soon as possible upon receiving the product at and include photographs showing the damage.

What should I do if I receive a damaged, broken, or incorrect item?

If you've received a damaged, defective, or incorrect item, please contact Include a photo of the damage or the incorrect item you received, along with your order number. We'll take care of it for you.

What is the duration of the warranty?

We guarantee the quality of our products with a two-year warranty specifically covering defects arising from production processes or materials used in our bags. Please be aware that this warranty excludes 'wear and tear' issues (such as scratches) resulting from regular product usage.Should you experience any problems, kindly contact us at and include pictures illustrating the damage.

Which damages fall under the warranty coverage?

We provide a 2-year legal warranty from the purchase date for our products. This warranty encompasses defects arising from potential manufacturing or material faults, warranting a free repair of your Andavour product.

However, defects resulting from wear and tear, damage, or improper use are not covered under this warranty. The assessment of such cases remains at our discretion. Please note that our repair service, managed by our manufacturer in Italy, may require a duration of up to 3-4 weeks for the entire process.

Who is responsible for the return of repairs?

The return is at the buyer's risk. This means that Andavour is not responsible for damaged or lost items being returned. Please provide us with a valid address and regularly track the return status using the tracking number we provide once your repair is completed.

Price Transparency

What is the difference between a traditional retailer and a direct-to-consumer (DTC) model?

Traditional retailers typically purchase their products from brands (wholesale) that develop collections. This means the supply chain is longer, and costs have to be covered by more parties. We develop our own products and sell them directly to the consumer. The advantage of this is a shorter supply chain, allowing us to offer higher quality products at a more competitive price.

Why do we show the cost prices of our items?

We strongly believe in transparency for our customers. That's why we openly share insights into our product's production costs and the structure of our supply chain.

How do we calculate the 'Traditional Price'?

In traditional fashion industry practice:Cost price/production price x 2 to 2.5 (on average) = wholesale priceWholesale price x 3 to 5 (on average) = retail priceHowever, in our case, due to our shorter production chain, the wholesale aspect as mentioned above doesn't apply. Consequently, the price can remain lower.