Return and Refund Policy

Return Approach
We have a 14-day return policy, allowing you to request a return within 14 days of receiving your item(s). To qualify, the item(s) must be in its original condition: unworn, unused, with tags, and in the original packaging. Please note, we don't provide free returns, the cost of returning the order is the customer's responsibility.. Follow the steps below to initiate a return:

  • Visit your Account on Andavour.com (Click on 'account' in the top right corner).
  • Log in to your account using your email address.
  • Select the item(s) you would like to return and the reasons you are returning them.
  • We will check if your order meets the conditions for a return and send you a message with a return label if your return is accepted.
  • Returns will involve a 15 EUR flat rate for the return label and restocking fee.
  • Print the prepaid shipping label provided.
  • Pack your Andavour product with all components in the original or appropriate packaging, including the return form.
  • Please send the item(s) back to us within 7 days of printing the label to be eligible for an refund.
  • If you choose not to use a return label from our portal, please send us an email at support@andavour.com with your order number and specify which product(s) you wish to return. This will enable us to properly process your return in our systems if it meets the return requirements.

Upon receiving the returned product, we'll process a refund within 10 business days. The refund will be issued via the original payment method used for the purchase. It can take some time that the refund is received by the bank or payment method.

Please note, the return shipment is at the customer's own risk. Additionally, if a prepaid shipping label is used for returns, please be aware that return costs of 15 EUR will be applied. The costs of the return shipment will be deducted from your refund.

Damages and Issues
Please inspect your order when receiving it and contact us immediately at support@andavour.com if the item is defective, damaged or if you receive the wrong item.

Exceptions and Non-returnable Items
Unfortunately, we cannot accept returns for items that were bought on sale or through gift cards. Certain types of items cannot be returned, like personal or leather care goods.

Exchange Approach
If you wish to exchange a product for a different model or color, the quickest method is to return your original order and make a new purchase in our shop. Please follow the return instructions provided above for the return process. The procedure and return costs for an exchange are identical to those for a return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@andavour.com.